If you or your organization has a signed order form, data processing agreement, enterprise agreement, or other written agreement with Sift, that written agreement controls where it conflicts with these Terms.
1. Agreement to these Terms
These Terms and Conditions govern your access to and use of Sift's services, including the public website, product app, workspaces, connectors, hosted agent features, CLI, MCP, APIs, and related documentation or support (together, the "Services"). By using the Services, you agree to these Terms.
You may use Sift only if you can form a binding contract and are at least 18 years old, or the age of majority where you live. If you use Sift for an organization, you represent that you are authorized to accept these Terms for that organization.
2. Accounts and workspaces
You are responsible for your account, credentials, sessions, connected agents, and activity under your account. Keep credentials secure and tell us promptly if you believe an account, token, API key, connector, or workspace has been compromised.
- Workspace owners and admins control workspace membership, roles, invitations, connected sources, agent access, and many workspace settings.
- Members and agents must follow the permissions, acceptable-use rules, and source boundaries set by the workspace and these Terms.
- Organizations are responsible for deciding whether they have the rights and notices needed to connect workplace systems and invite users or agents.
3. Customer content and the brain
"Customer Content" means content you, your workspace, your connectors, or your agents submit to Sift, including documents, messages, meetings, code references, work traces, tasks, decisions, threads, agent runs, generated records, source metadata, evidence bundles, citations, embeddings, and derived indexes.
You keep ownership of your Customer Content. You grant Sift a limited license to host, process, transmit, index, retrieve, cite, display, generate from, secure, and otherwise use Customer Content as needed to provide, maintain, protect, and improve the Services.
Sift is designed around provenance and permissions. Derived records should not become more visible than their underlying sources, and answers should not cite content the asker could not already read. You are still responsible for configuring sources, workspaces, members, and agents correctly.
4. Connectors and third-party sources
When you connect a third-party service, you authorize Sift to access and process information from that service according to the scopes, selected resources, connection mode, and workspace settings you choose. You must have the rights and authority required to connect the source and ingest or share the relevant content.
- Third-party services are governed by their own terms, privacy policies, rate limits, provider scopes, and availability.
- Sift may store credentials, OAuth grants, API keys, cursors, source metadata, and sync state as needed to operate integrations.
- Backfills, imports, polling, and webhooks may be limited by provider constraints, workspace settings, selected-resource boundaries, and product plan limits.
- Disconnecting an integration stops future sync for that integration, but it may not automatically delete already imported content, audit records, backups, or derived indexes.
5. AI, agents, and outputs
Sift can be used by humans and agents. Agents may enter through MCP, CLI, API, hosted-agent features, service tokens, delegated user sessions, or other authorized access paths. You are responsible for the instructions, tools, sources, and access you give to agents under your account or workspace.
AI-generated outputs, summaries, citations, decisions, tasks, and generated views may be incomplete, inaccurate, stale, or unsuitable for your purpose. Sift tries to show sources, timestamps, confidence, and contradictions, but output is not a guarantee. You must use human review for important decisions and must not rely on Sift as legal, financial, medical, security, employment, or safety advice.
6. Acceptable use
You may not use Sift to:
- violate laws, rights, privacy obligations, contracts, or provider terms;
- upload or process content you do not have the right to use, connect, or share;
- bypass permissions, source visibility, workspace access controls, rate limits, or security controls;
- collect secrets, credentials, private information, or sensitive data without authorization;
- send spam, malware, exploit code, abusive automation, or harmful instructions;
- make high-impact automated decisions without appropriate human review;
- reverse engineer, scrape, overload, disrupt, or probe the Services except as allowed by law or written permission.
7. Plans, subscriptions, and billing
Sift offers Launch, Scale, and Peak self-serve plans and may separately offer early-access or custom agreements. Self-serve plan limits are active human seats, customer-visible source storage, and hosted-compute credits.
Paid terms, taxes, renewals, cancellations, refunds, credits, service levels, and enterprise security commitments are controlled by the applicable checkout flow, order form, written agreement, or plan description. If a plan runs out of metered compute credits, Sift may pause hosted compute while preserving access to reading and other non-metered surfaces according to the plan.
8. Third-party providers and models
Sift relies on third-party infrastructure, storage, database, communications, analytics, model, integration, and support providers. Provider outages, changes, policy restrictions, rate limits, or unavailable APIs can affect the Services. Sift is not responsible for third-party services that it does not control.
Enterprise agreements may add data processing terms, subprocessor commitments, bring-your-own-key or bring-your-own-model arrangements, or provider-specific restrictions.
9. Sift IP and feedback
Sift and its software, designs, interfaces, documentation, workflows, and trademarks are owned by Sift or its licensors. Except for the rights expressly granted to you, Sift reserves all rights in the Services.
If you provide feedback, suggestions, bug reports, or ideas, you grant Sift permission to use them without restriction or compensation. We will not treat feedback as confidential unless we separately agree in writing.
10. Suspension and termination
You may stop using Sift at any time. Sift may suspend or terminate access to the Services if we believe you violated these Terms, created security or legal risk, failed to pay amounts due, misused the Services, or if continued access could harm Sift, users, providers, or third parties.
After termination, access to the Services may end, but certain provisions should continue, including sections about Customer Content licenses needed to wind down the service, payment obligations, acceptable use, IP, confidentiality, disclaimers, liability limits, and dispute-related terms.
11. Disclaimers, liability, and disputes
The Services are provided "as is" and "as available" to the fullest extent allowed by law. Sift does not promise that the Services will be uninterrupted, error-free, fully secure, or that every answer, citation, import, sync, generated record, or agent action will be correct or complete.
To the fullest extent allowed by law, Sift will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Any aggregate liability cap, indemnity obligation, governing law, venue, arbitration, or other dispute term may be set in your applicable order form or written agreement.
If no separate written agreement applies, contact us before using Sift for paid, regulated, production, or high-risk workflows so the parties can put the required commercial and legal terms in place.
12. Changes to these Terms
We may update these Terms as Sift changes. When we make material changes, we will update the date above and provide additional notice where required. Continued use of the Services after changes become effective means you accept the updated Terms.
Contact
Questions about these Terms, enterprise agreements, DPAs, security reviews, and procurement can be sent to charles@sift.wiki.